BioTalent are partnering with a life science logistics provider who support industry leading pharmaceutical and biotech companies transport critical shipments globally within a temperature-controlled environment at the right time.

This is an exclusive opportunity for a Head of Customer Service (Cell & Gene Therapy) to work closely with the sales and operations management to maintain relationships with customers for business growth within the CGT pipeline.

This role will offer you

• A highly strategic opportunity where you will have high-level exposure globally
• The opportunity to collaborate and positively influence the UK branch teams to deliver the CGT operational strategy
• To take ownership and lead a specialised CGT Business Support Unit

You will be responsible for

• Managing the CGT Customer Service and Operational activities ensuring compliance with all agreed company policies
• Building and developing successful partnership’s with CGT third party supplies
• Managing a team of Customer Service Managers and Agents
• Developing customer service policies and strategies to improve quality of service, productivity and profitability
• Liaising with internal departments to ensure client needs are fulfilled effectively
• Identify and address staff training and coaching needs
• Managing staff and reviewing performance and KPIs

You will bring the following

• Customer Service Senior Management experience
• Management experience
• Strong strategic management experience
• Cold Chain/Life Science experience is a plus